Shop regulations

Store Terms and Conditions

vandermoon.com

1. About Us and These Terms

• The Seller is Vitberg Jacek Sikora, ul. Marcina Borelowskiego 29, 33-300 Nowy Sącz, Poland, Tax ID (NIP): 734-100-91-12, REGON: 490746866 (hereinafter also referred to as the “Seller”).
• We sell furniture and accessories for campervans and vans under the Van Der Moon brand, including selected outlet products from our own production (hereinafter referred to as “Products”).
• Products are available in the online store at www.vandermoon.com (hereinafter the “Store”).
• By using the Store (placing orders, browsing, registering an account), you accept these Terms and Conditions.
• The latest version of these Terms and Conditions of Sale is always available at vandermoon.com.

2. Purchases and Conclusion of the Contract

• Information about Products on the Store’s website (prices, photos, product descriptions) is provided for information purposes only and constitutes an invitation to make an offer, not a binding offer of sale.
• The Store offers the following Products:
  1. Products marked as “Made-to-Order Products”, i.e. goods that are not pre-fabricated and are made according to your specifications, or that are clearly personalised to meet your individual needs – you personalise the Product by choosing a combination of size, colour, finish, interior layout configuration, and additional elements and accessories.
  2. Products marked as “Outlet Products” and “End-of-Series”, i.e. Products with certain defects or differences, which are described for each Product (e.g. fabric shade), in particular Products that are damaged, have manufacturing defects, are prototypes, used, or were used for display/exhibition purposes.
• The sales contract is concluded at the moment we confirm acceptance of your order – you will receive this confirmation by email (or by phone). For Made-to-Order Products, waiting for confirmation of the contract may take longer than for Outlet Products.

3. Prices and Taxes

• On the Polish version of the Store, all prices are given in Polish złoty (PLN), gross (including 23% VAT).
• For orders delivered to other countries within the OSS (One Stop Shop) zone, we apply the VAT rate applicable in the country of delivery. In language versions other than Polish, prices are displayed net of VAT, and the correct VAT amount and gross price are calculated automatically once you select the delivery country in the cart.
• For orders delivered outside the European Union (e.g. UK, USA, Canada, etc.), we carry out customs clearance.
• For deliveries to countries outside the European Union, e.g. the United Kingdom, Canada, the USA and others, additional fees may be charged by logistics companies and the customs authorities of the destination country. We cannot always predict the exact amount of such additional fees and taxes. The customer is responsible for paying any charges levied by the authorities or institutions of the destination country (taxes, customs duties, etc.). We are not obliged to cover such charges.

4. Payments

We accept the following payment methods:

• Fast online transfers (in particular PayU, PayPal)
• BLIK
• Google Pay and Apple Pay
• Standard bank transfer to our account

The full list of available payment methods is always displayed in the cart – it may vary depending on the selected currency, delivery country, or current integrations. Expanding or limiting the range of payment methods does not require an amendment to these Terms and Conditions.

Important: An order not paid for within 14 days of being placed will be automatically cancelled (non-payment of the order constitutes withdrawal from the contract). You will be notified of the cancellation by email. For Made-to-Order Products, we begin production of your individual order only after the order has been paid for.

5. Fulfilment and Shipping

• The estimated fulfilment/lead time is stated for each Product and in the cart.
• Within Poland, we ship mainly via UPS, DHL, and GLS. For international shipping – UPS, FedEx, Rhenus, or DHL (we always choose the most favourable option for you).
• Shipping within the European Union: the delivery cost is calculated automatically depending on the items added to the cart. Free delivery may be available as part of a promotion, if you meet the promotion’s conditions.
• Delivery to countries outside the European Union: the delivery cost is quoted individually; you will be informed of it by email after placing your order and once the delivery cost to the address provided has been calculated. Additional fees may be charged by the destination country, as described in Section 3.
• Delivery takes place once we have received payment, and for Made-to-Order Products, once we have received payment and completed production of your individual order.
• We are not responsible for errors in the address you provide.
• Outlet Products are available in limited quantities and may be sold in our physical store before we confirm your online order – in such a case, we will refund your payment immediately.

6. Right of Withdrawal from the Contract

1. For Made-to-Order Products, you do not have the right to withdraw from a distance contract without giving a reason. However, you may withdraw from the contract or modify your order only within 24 hours of placing the order, provided that we have not yet confirmed acceptance of the order before that deadline. To do so, send us a withdrawal statement or a statement requesting modification of the order within that time limit.
2. For Outlet Products – if you are a consumer, or an entrepreneur enjoying consumer protections (the purchase is not of a professional nature for you), you have 14 days to withdraw from the contract from the moment you receive the Outlet Product, without giving a reason. If you order Outlet Products in batches, the time limit runs from the day you receive the last batch.

How to do this:

• Send a withdrawal statement by email or in paper form together with the returned goods (you may also use our form available under the “Returns and Complaints” tab).
• Return the goods no later than 14 days from the day you sent the withdrawal statement (complete, and if possible in the original packaging).
• We will refund your money (including the cost of delivery to you) within 14 days of receiving the statement or the goods – whichever occurs later. We refund payments using the same method you used to pay.

Note: You bear the cost of returning the goods to us. The goods must not show signs of use.

3. The right to withdraw from a distance contract without giving a reason does not apply to you when ordering an Outlet Product if the contract is directly related to your business activity and is of a professional nature for you.

7. Complaints and Warranty

• All new Products come with a 2-year manufacturer’s warranty (unless otherwise stated in the Product description). Proof of coverage under the warranty is the purchase invoice.
• The warranty covers only defects inherent in the item, excluding damage caused during transport, assembly, or resulting from improper use of the item.
• Additionally, if you are a consumer, or an entrepreneur enjoying consumer protections, we are liable for any lack of conformity of the goods with the contract for 2 years from the date of delivery.
• In the event of a defect, you may request: repair, replacement of the Product with a new one, a price reduction, or withdrawal from the Contract.
• Please report a defect by email to: shop@vandermoon.com, providing your order number and a description of the defect, ideally with photos of the defective product attached.
• You send the defective Product to us. We process complaints within 14 days of receiving the report and the Product – whichever occurs later. We are prepared to reimburse shipping costs if the complaint is accepted.
• Handling of complaints – we carry out an initial assessment based on the photos and video you send us, but the final decision is made after we have examined the Product ourselves.
• We bear the costs of repair/replacement and return shipping related to the complaint (if the complaint is justified).

Outlet Products are sold with certain defects or differences, which are described for each Product (e.g. fabric shade); these may in particular be Products that are damaged, have manufacturing defects, are prototypes, or were used for display purposes. These Products carry a warranty for defects not disclosed at the time of sale, and we are liable for any lack of conformity with the contract; however, you may not file a complaint under the warranty or for lack of conformity with the contract in respect of defects, damage, deficiencies, non-conformities, or specific features of the Product that you were informed about in the Product description before placing your order.

8. Delivery and Complaints Regarding Damaged Shipments

i.e. how to proceed with a package damaged in transit

• When receiving the package, check its external condition together with the courier. If you notice damage – ask the courier to draw up a damage report.
• If the courier left the package without you being present, you have 7 days to report the damage directly to the courier company – by phone, through their website, or in person at a service point.
• Report any transport damage to us within 48 hours of receiving the shipment, at shop@vandermoon.com. Please include with your report:
  • photos of the damaged packaging and product,
  • a video recording (if possible),
  • the damage report (if one was drawn up).
• You are responsible for filing the complaint with the courier. If this is not possible in your country, we will do it for you – contact us and we will take over the process.
• Once we receive compensation from the courier, we will replace the damaged Product or have it repaired.

9. Important Reservations

• We reserve the right to refuse to fulfil an order (e.g. if the Product has already been sold in our physical store, or has not passed quality control).
• We do not sell Products for resale without prior agreement.
• Product photos are as accurate as possible, but shades may differ slightly depending on your monitor/phone screen. Minor differences in shade are not covered by the warranty and do not constitute a lack of conformity with the contract.
• We are not responsible for damage resulting from incorrect assembly or use of the Product contrary to the instructions.
• We are not obliged to verify orders in terms of their intended purpose or compatibility with different vehicles. This means that we are not liable, under warranty or for lack of conformity with the contract, in cases where you have incorrectly selected a Product for your needs or purposes, or where the Product does not fit your particular vehicle.

10. Personal Data

We protect your personal data in accordance with our Privacy Policy (link in the Store footer). We process it only for the purpose of fulfilling your order, contacting you, and marketing (if you have given your consent).

11. Dispute Resolution

Alternative Dispute Resolution (ADR): The Seller informs you of the possibility of using voluntary, out-of-court methods for handling complaints and pursuing claims (ADR); however, the Seller does not consent to participate in such proceedings. Detailed information on available authorised bodies and free consumer assistance (including consumer ombudsmen) can be found on the websites of the national consumer protection authorities relevant to the Customer’s place of residence within the European Union.

Any legal disputes related to the sale of Products and orders placed via www.vandermoon.com will be settled by the common court having jurisdiction over the Seller, applying Polish law.

These Terms and Conditions are effective as of 22.07.2026