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Shop regulations
vandermoon.com
§ 1. General provisions
1. Service provider in online shop with electronic address www.vandermoon.com is Vitberg company Jacek Sikora headquarters on the st. Marcina Borelowskiego 29, 33-300 Nowy Sacz, registered in CODE LIST OF CLASSIFICATION OF BUSINESS ACTIVITIES IN POLAND (CEIDG) lead by minister of economy NIP: 734-100-91-12, CRO certificate: 490746866
2. Contact with the shop is possible by e mail: shop@vandermoon.com, or via phone number: +48 184423369. Each person before accession of using online shop should read the shop regulations.
3. Buying goods in online shop requires possession of active and working e-mail address.
4. Sale of van der moon furniture’s and accessories is carried out through online shop.
5. All products in the shop are new and out of any defects.
6. Product are covered by one year warranty, unless the product documents and description provides otherwise.
7. Commercial information’s on the website are not trade offer within the meaning of the Civil Code, but they are invitation to making offer.
§ 2. Order fulfillment and shipping
1. Unless the current offer specifies otherwise, expenses of the delivery and collection of the item is borne by the customer.
2. Condition of conclusion of the contract is sending by client a purchase offer by using the form on the site, e-mail or via phone and its acceptance by online shop.
3. The condition for the release of the goods is payment for the goods and shipment.
4. Price is binding for both sides by the time of making order.
5. Actual time of order fulfilment is given by the time of making a order.
6. Prices of goods are gross prices and contain VAT tax according to applicable tax law in this respect (23% VAT).
7. Method of payment is individually set by client. Seller accept the following forms of payment : imoje, bank transfer, quick bank transfer ,BLIK, Google pay, Apple pay and others methods as long as they are available on the vandermoon.com site during order making.
§ 3. Delivery
1. In Poland, transport service are provide by GLS company. International delivery are provided by Poczta Polska Global Express or by UPS, transport company can be different as long as it won’t influence the quality and terms of delivery, and decision about it is made by customer.
2. Delivery place is provided by customer in the order. Seller (shop) is not responsible for wrongly input delivery address.
3. Personal data is protected and processed in aim, time and range specified in Privacy Policy available on the vandermoon.com site.
4. Delivery cost, as long as it is not free, is covered by client and information about it height is calculated in shopping cart based on quantity and type of added products and actual pricelist of companies provided in point 1 and the delivery value is included and specified in the purchase document and contain price between 10 PLN and 600 PLN depending on the size. Delivery abroad Polish border are valued individually.
§ 4. Right of withdrawal
1. Based on the Act on Customer Rights of May 30, 2014. A customer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and without incurring costs. To keep the deadline, it is enough to send a statement of withdrawal from the contract before its expiry.
2. The customer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The statement can be submitted on a form, the template of which can be downloaded from the vandermoon.com website in the returns and complaints tab.
3. The customer returns the goods to the Store within 14 days of submitting a statement of withdrawal from the contract. The returned goods should be complete.
4. The Seller shall promptly, not later than within 14 days from the date of receipt of the declaration of withdrawal from the contract, return all payments made by the Customer to the Customer. The Seller refunds the payment using the same method of payment as used by the Customer, unless the Customer expressly agreed to a different method of return. The Seller may withhold the reimbursement of payments received from the Customer until receipt of the goods returned by the Customer.
5. The cost of shipping in case of withdrawal from the contract is borne by the Customer.
6. Entrepreneurs making purchases for purposes not related to their business activity have the right to withdraw from the contract within 14 days on the terms set out in par. 4.
§ 5. Complaints
1. The Store is liable to the Customer for the non-compliance of the Product with the Sales Agreement from the moment it was delivered to the Customer and was disclosed within two years from that date.
2. The Store is not responsible for the non-compliance of the Product with the Sales Agreement if the Customer, at the latest at the time of concluding the Agreement, was informed by the Store about the fact that a specific feature of the Product deviates from the requirements of its compliance with the Agreement and in writing (e.g. by e-mail) ) accepted the lack of a specific feature of the Product.
3. If the Product is inconsistent with the Sales Agreement, the Customer has the right to repair or replace the Product.
4. The Store may replace the Product when the Customer requests a repair or the Store may make a repair when the Customer requests a Product replacement, if bringing the Product into compliance with the Sales Agreement in the manner selected by the Customer is impossible and involves excessive costs for the Store. If both of the above issues are impossible to meet by the Store, the Customer may submit a statement of price reduction or withdrawal from the Agreement.
5. The Store repairs or replaces the Product within 14 days from the moment of delivery of the Product to the Store.
6. The costs of repair or replacement of the Product are borne by the Store. The Customer will make it possible to collect the Product through the Store, and this is at the Store's expense.
7. The Store may not accept the Consumer's declaration of withdrawal from the Sales Agreement if it proves that the lack of compliance of the Goods with the Sales Agreement is irrelevant.
8. Any complaints related to the implementation of the Sales Agreement may be submitted by the Customer in the form of an e-mail or in writing to the address of the Store. The Store will respond to the complaint within 14 days from the date of delivery of the product to the Store.
§ 6. Settlement of disputes
1. In case of the Customer's dissatisfaction with the service or in connection with the abandonment of actions to which the Seller is obliged, the Customer is entitled in any case to mediation, use the online system for settling consumer disputes: http://ec.europa.eu/consumers/odr or to take legal action before a common court competent to settle the case.
The Regulations are valid from 20/12/2022